Privy IMPORTANT UPDATE
EFFECTS OF COVID-19 ON SHIPPING AND ORDERS
While we are as committed as ever to being a part of healthy and active lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping. Orders are processed Monday through Friday. Due to COVID-19 safety precautions in our warehouse, orders may take 10 days to receive.
Typically, orders placed by 11:00 AM PST Monday through Friday (excluding holiday) are shipped same day. Orders placed after 11:00 AM PST or on holidays are shipped the next business day. Orders placed Saturday and Sunday will be shipped the following Monday (excluding holidays).
In the case we are experiencing a high volume of orders, fulfillment may be delayed up to 3 business days for in stock items. If your order is urgent, please make a special request by leaving us a comment at checkout or via email/phone call. We will do our best to grant your request and send out your order as soon as possible.
Pre-order items will be shipped once they become available.
Shipments are sent via UPS from Los Angeles, CA. These are the delivery methods UPS offers:
UPS Ground: Delivery within 5 business days for orders placed by 10 AM P.S.T. Monday – Friday.
UPS 3 Day Select: Delivery within 3 business days for orders placed by 10 AM P.S.T. Monday – Friday.
UPS 2nd Day Air: Delivery within 2 business days for orders placed by 10 AM P.S.T. Monday – Friday.
UPS Next Day Air: Delivery within 1 business day for orders placed by 10 AM P.S.T. Monday – Friday.
**Allow one additional business day for shipment to Hawaii and Alaska.
Even though our main carrier is UPS, we do offer other carriers exclusively for our international customers. Please give us your preferred carrier information in your order and we will do our best to accommodate you.